• Before booking onto a course, please read the full course content to make sure this meets with your training or assessment requirements, and that any pre-requisites are met where applicable. Further clarification on this can be obtained by calling the training team.

  • If a course booking is made by anyone other than the named candidate (the attendee), it is their responsibility to ensure the candidate is suitable for that course.

  • These Terms & Conditions apply to on line bookings, but you can also book by telephone, post / email or in person.

  • On receipt of a completed booking, with either full payment or deposit (where required), your booking will be confirmed, and a place allocated on the requested course. This will be confirmed by Walsall Training Centre Ltd in writing, email or by telephone within 24 hrs (excluding Bank and Public Holidays)



  • Cancellations or transfers must be received in writing / email up to 5 days before the confirmed course start date.

  • Cancellation charges will be applied based on the cost of your booking (see below)

Cancellation Notice Before Start Date

Refund Applicable

Up to 5 working days before confirmed course start date.

A full refund of fees paid, or

Straight transfer onto another course date -               (where available)

Less than 5 working days before confirmed course start date, or failure to attend

A 50% refund of fees paid. OR, transfer to another course date (where available) including £25 admin fee


Cancellation Notice After Starting A Course

Refund Applicable

Any cancellation must be given in writing within 30 calendar days from that course start date

No refund of monies paid to date, and No transfer available

Failure to confirm cancellation in writing within 30 calendar days from course start date.

50% of course balance, or course fees, will be charged.

  • Walsall Training Centre Ltd, reserves the right to cancel or re schedule any course that does not have, sufficient numbers of delegates to constitute viability, or for any circumstances beyond their control.

  • In the event of a course cancellation by Walsall Training Centre Ltd, we will endeavour to contact all candidates at least 1 week prior to the course start date. Any deposit or payment made will be fully refunded or transferred to another scheduled course date. (where available)



  • Walsall Training Centre Ltd will not be held responsible for any information which is printed in any publication by any 3rd party. All training manuals / books and learning resources purchased will be the most up to date version available at that time.

  • All Books / Training Manuals and Tools purchased MUST be collected in person from Walsall Training Centre Ltd.’s head office, unless otherwise agreed.

  • All items purchased that are NOT in stock items will be available within 5 working days from purchase. A member of the training team will contact you within 24 hrs of purchase and advise accordingly.

  • Walsall Training Centre Ltd will not be held responsible for any delay in goods purchased which is beyond our control.

  • Purchasing of goods listed on our website will be restricted to residents of the UK only. No goods will be sold to anyone outside ok the UK.






CANCELLATION & RETURNS (Books / Manuals & Tools ONLY):


You can cancel your order for any reason and get a full refund at any time before you receive the goods, or at the end of 5 working days after the day you receive the goods. A working day is any day other than weekends and public holidays. To cancel your order, you should contact Walsall Training Centre immediately, in writing or email, or by telephone.

If you have already received the goods: 

  • you can only exercise this right to cancel your order if the goods are still in a re-saleable condition and undamaged, and you must have retained the original packaging; 

  • you must return the goods to us at your own cost to the address detailed below

  • If Walsall Training Centre Ltd are at fault we will arrange collection of goods


    **if you do not return the goods as required, we may refuse a refund or exchange.


    Nothing in these terms & conditions affects your statutory rights as a consumer. You may obtain information about your statutory rights from your local Trading Standards Department or Citizens Advice Bureau.


    Registered Office Address: Walsall Training Centre Ltd, Unit C, Fenchurch Close. Walsall WS2 8LJ



  • The balance of any outstanding fees must be paid, on or before, your confirmed course start date. Unless a payment plan has been agreed, or invoicing has been requested by a company or individual and agreed by Walsall Training Centre Ltd.

  • Any payment plan options must be agreed by both Walsall Training Centre Ltd, and the candidate. Failure to pay any course balance fees or keep up with the payment plan agreements may result in your course being cancelled.

  • All invoices must be paid within 30 days of the invoice date.

  • All assessment paper work, candidate portfolios and any certificates will remain the property of, Walsall Training Centre Ltd, until all course fees and balance payments have been cleared.



  • All candidates will receive course confirmation and joining instructions via Email, post or telephone that has been provided on the course booking form / email confirmation or on line booking form.

  • If the course confirmation and joining instructions are not received, it will be the responsibility of the individual to contact, Walsall Training Centre Ltd, for them to be reissued.

  • Walsall Training Centre Ltd will send all correspondence primarily by email unless alternate methods have been specified.

  • It is essential that students adhere to the current Health and Safety policy maintained by Walsall Training Centre Ltd, and this policy will be issued upon commencement of any course at induction.

  • Candidates are fully responsible for wearing the appropriate clothing and footwear associated with their specified training programme. Any additional PPE required whilst on the course will be provided free of any charge.

  • In the event of illness, Walsall Training Centre Ltd, will where possible, provide extra lessons, or alternatively move you to the next available course; this is subject to a doctor’s certificate being required.

  • Walsall Training Centre Ltd, will not be held responsible for any personal injury or loss / damage to personal property and vehicles, within, or around its premises.



    The data provided on all correspondence will only be used in accordance with the current data protection act. It will only be used by Walsall Training Centre Ltd for certification / assessment purposes, and any course correspondence only. Personal information will not be passed on to any other 3rd party.


    ** These terms and conditions are effective from 30th March 2018. Please note that these “Terms and Conditions” may be subject to change without notice**



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Our training services are available throughout Walsall, Birmingham, the West Midlands, Solihull, Cannock, Telford, Wolverhampton, Stafford, Coventry, Burton on Trent, Lichfield, Tamworth, and the rest of the UK.

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